PLR COLLECTIONS

Privacy Policy

Last updated: 8th August 2026 — trading name of Kirankumar Mistry t/a Greytouch Partners

This Privacy Policy explains how PLR Collections collects, uses, shares, and protects personal data, and what rights you have over that data. It applies to the website plrcollections.com and to the wider PLR Collections recovery service operated by Greytouch Partners.

  1. Who We Are

PLR Collections is a trading name of Kirankumar Mistry, trading as Greytouch Partners, a sole trader based in England. Greytouch Partners is the Data Controller for the personal data described in this Policy.

Trading address: 2nd Floor, 126 New Walk, Leicester, LE1 7JA

ICO Registration Number : ZA263975

Email: support@plrcollections.com

2. The Data We Collect, and Who It’s About

2.1 People who contact us directly

If you are an instructing client, a professional introducer, or you contact us through the website, we collect the identity and contact data you give us: name, role, organisation, email address, telephone number, together with the content of any correspondence.

2.2 People named in the sales ledgers we review

The core of our service involves reviewing historic sales ledgers and invoices provided to us by instructing insolvency practitioners, liquidators, or lenders. Those records will typically include personal data about individuals at the debtor businesses, most commonly a named contact, job title, email address, and telephone number appearing on an invoice or in related correspondence, as well as the payment history and financial details of the transaction itself.

2.3 Identity verification data

Where required for anti-money laundering (AML) compliance : for example, when verifying an instructing client or a party to a recovery, we may collect identity documents and related verification information.

We do not seek to collect special category data (such as health, racial or ethnic origin, or religious belief) and ask that none is included in documents provided to us beyond what naturally appears in standard commercial correspondence.

3. How We Use Your Data, and Our Legal Basis

We use personal data to:

  • Identify and calculate potential claims for statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998;
  • Correspond with debtor businesses, instructing clients, panel solicitors, and lenders in connection with a claim;
  • Carry out identity verification and AML checks;
  • Maintain accurate records of instructions, claims, and recoveries; and
  • Meet our own legal, regulatory, and accounting obligations.

Our lawful bases are:

  • Legitimate interests – for identifying, calculating, and pursuing recoverable claims on behalf of our instructing clients, and for our own legitimate business administration. Where we rely on this basis for contacting debtor businesses, we have considered that the processing is proportionate to the purpose and does not override the individual’s own interests – you can ask us for a copy of this assessment, and you have a right to object (see section 8).
  • Legal obligation – for AML identity verification and related record-keeping.
  • Contract – for administering our relationship with instructing clients.

We do not use personal data for any automated decision-making or profiling that produces legal or similarly significant effects on any individual.

4. Who We Share Your Data With

Depending on the stage and nature of a matter, we may share personal data with:

  • The instructing insolvency practitioner, liquidator, administrator, or lender;
  • Panel solicitors instructed to conduct recovery correspondence or legal proceedings;
  • Our data processors, including secure document-processing and IT service providers acting on our instructions and bound by written data processing agreements;
  • Regulators, law enforcement, or other authorities where we are required to do so by law.

We do not sell personal data, and we do not share it for any third party’s independent marketing purposes.

5. International Transfers

Some of the data we process, including sales ledger and invoice information relating to debtor businesses, is transferred to and processed by Tejas Charadva Chartered Accountants, based in Gujarat, India, who assist us with data extraction and preparation. India does not currently benefit from a UK data protection adequacy decision, so this transfer is made under a UK International Data Transfer Agreement entered into with Tejas Charadva Chartered Accountants, together with contractual and technical safeguards governing how the data is handled, secured, and retained. A copy of the safeguards in place is available on request.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy. In practice:

  • Sales ledger and claim-related data is generally retained for up to 6 years from the conclusion of a matter, reflecting the limitation period for the underlying claims and our professional record-keeping obligations.
  • AML identity verification records are retained for 5 years from the end of the business relationship, in line with the Money Laundering Regulations 2017.
  • Where a longer retention period is required by law, regulation, or to establish, exercise, or defend legal claims, we will retain data for that longer period.

Data no longer required is securely deleted or anonymised.

7. Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access, including access controls, encryption of data in transit, and written confidentiality obligations on any third party handling data on our behalf. No system is completely secure, and we review our measures periodically.

8. Your Rights

Subject to certain conditions and exemptions, you have the right to:

  • Access the personal data we hold about you;
  • Have inaccurate data corrected;
  • Request erasure of your data;
  • Restrict or object to our processing of your data, including processing based on legitimate interests;
  • Receive certain data in a portable format; and
  • Complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us using the details in section 13. We will respond within one month, as required by law.

The ICO can be contacted at ico.org.uk, by telephone on 0303 123 1113, or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

9. If You Have Received a Letter From Us

If you have received correspondence from PLR Collections about a claim relating to a business you deal or dealt with, this section is for you specifically. We hold your data because it appeared on an invoice or in related correspondence provided to us by our instructing client, typically, the insolvency practitioner or lender responsible for recovering assets on behalf of that business’s creditors. We have not obtained your data from you directly.

You are entitled to ask us what data we hold about you, to query the basis of any claim, and to object to our processing of your personal data, full details of how to do so are in section 8. Objecting to our processing of your personal data is separate from, and does not itself resolve, any underlying commercial claim; if you wish to dispute the claim itself, please contact us or the panel solicitor named in our correspondence.

10. Cookies and Website Usage Data

plrcollections.com uses cookies on this website to improve your experience and help us understand how visitors use the site.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide useful analytics.

Types of cookies we use

Essential cookies – required for basic site functionality (e.g. navigation, secure areas).

Analytics cookies – help us understand how visitors use our website (e.g. pages visited, time spent).

Functionality cookies – remember your preferences (e.g. language or region).

Managing cookies
When you first visit our site, you will see a cookie banner asking for your consent. You can accept or reject non-essential cookies at any time. You can also adjust your browser settings to block or delete cookies.

Third-party services
We may use trusted third-party services (e.g. Google Analytics) which set their own cookies. These are used only to improve the site and are not shared with others for marketing purposes.

Further information
To learn more about cookies, visit www.aboutcookies.org.

11. Children

Our services are directed at businesses and professionals, not children. We do not knowingly collect personal data from anyone under the age of 18.

12. Changes to This Policy

We may update this Policy from time to time. The ‘last updated’ date at the top of this page shows when it was last revised. Material changes affecting how we use your data will be brought to your attention where practicable.

13. Contact Us

For any question about this Policy or how we handle personal data:

Email: support@plrcollections.com

Business: PLR Collections, trading name of Kirankumar Mistry t/a Greytouch Partners, 2nd Floor, 126 New Walk, Leicester, LE1 7JA